Women & Children Service Priority

Grace On Wheels — Service Scope & Safety Policy

Purpose

Grace On Wheels exists to provide mobile navigation, paperwork support, and stability resources for women and children experiencing homelessness or housing instability. This policy ensures that our services remain focused, safe, and trauma-informed.

Scope

Grace On Wheels prioritizes services for:

• women

• single mothers

• pregnant women

• women impacted by trauma or violence

• families with children where the primary participant is a woman

Private Appointment Practice

To protect confidentiality, autonomy, and emotional safety:

• Appointments are conducted privately with the woman receiving services unless otherwise approved by staff due to translation needs, disability accommodations, or safety planning.

• Partners or spouses may wait nearby in a public area and may be invited in only if appropriate and at the discretion of staff.

Boundaries With Partners / Husbands

If a partner or husband requests to remain present during services:

• Staff will explain that Grace On Wheels conducts one-on-one sessions with women.

• Staff may reschedule the appointment if the boundary cannot be maintained.

• Staff may end any session immediately if intimidation, pressure, or escalating behavior occurs.

Male Caregivers & Fathers

Grace On Wheels recognizes that fathers and male caregivers may also seek assistance. Because our program is designed specifically around the needs of women and children, we:

• treat every father with dignity and respect

• provide warm referrals to appropriate partner agencies

• offer brief navigation assistance only when necessary to complete a referral

Safety

Staff may pause or terminate services at any time if safety concerns are present.

Confidentiality

Information shared during appointments is confidential except when legally required to report concerns involving child welfare, imminent harm, or safety.

Review

This policy will be reviewed annually to ensure alignment with trauma-informed best practices and partner agency feedback.